Location / Area: Remote (South Africa)
Job Type: Full-Time (EST Hours)
Salary/Hourly Rate: Market Related
Applications Close On: Open Until Filled
Overview
Our client is seeking a dedicated and highly organised Patient Scheduling Coordinator to support a U.S.-based healthcare provider.
This role focuses on coordinating caregiver schedules and matching them with patient needs in a fast-paced, service-driven environment. The ideal candidate will be detail-oriented, proactive, and able to manage multiple systems while maintaining clear and professional communication.
This is a team-oriented role where collaboration, accountability, and efficiency are key to ensuring all scheduling requirements are met.
Working Conditions
- Working Hours: Monday – Friday | 8:30 AM – 5:00 PM EST (14:30 – 23:00 South African time, subject to daylight savings)
- Public Holidays: Required to work on both South African and U.S. public holidays (compensation applicable as per BCEA)
- Work Environment: Fully remote
Responsibilities
- Schedule caregivers for clients based on specific needs and requirements
- Communicate with clients to understand care requirements and preferences
- Coordinate across multiple communication channels (calls, messaging platforms, and internal systems)
- Maintain and update scheduling systems accurately in real time
- Manage scheduling conflicts and last-minute changes efficiently
- Collaborate with team members to ensure all shifts are filled
- Escalate issues when necessary and seek support proactively
Requirements
- Strong customer service experience
- Ability to multitask across multiple systems simultaneously
- Excellent verbal and written communication skills (English)
- Ability to work effectively in a fast-paced, high-pressure environment
- Strong organisational skills and attention to detail
- High level of accountability and reliability
- Ability to work independently and as part of a team
Advantageous
- Experience in a healthcare or medical environment
- Background in appointment scheduling or practice coordination
- Previous experience in a similar scheduling or coordination role
- Exposure to supervisory or team leadership responsibilities
Technical Requirements
- Fixed fibre internet connection (minimum 25 Mbps upload & download)
- Wired Ethernet connection
- Reliable power backup for load shedding or outages
Ideal Candidate Profile
- Mature, dependable, and disciplined
- Resilient and able to manage a demanding workload
- Proactive and solution-driven
- Strong communicator who is confident in asking for support when needed
- Adaptable and responsive to feedback
- Team player with a strong work ethic and sense of ownership